Effective Date: 05-09-2023
1. Introduction
Thank you for choosing SK Webuild for your website development and hosting needs. We are committed to providing you with high-quality services and ensuring your satisfaction. This Refund Policy outlines our guidelines regarding refunds for the services we offer.
2. Scope
This Refund Policy applies to all clients who have engaged SK Webuild for website development and hosting services and have made payments for these services through our online payment system.
3. Refund Eligibility
We understand that circumstances may change, and occasionally, a refund may be requested. Refunds are generally considered in the following situations:
3.1 Service Non-Delivery:
If, for any reason, we are unable to deliver the website development or hosting services as agreed upon in the service contract, a full refund will be issued.
3.2 Dissatisfaction:
If you are dissatisfied with the quality of our website development services during the project's initial stages (before project completion), you may request a refund. The refund amount will be determined based on the work completed and expenses incurred up to that point.
3.3 Service Termination:
If you decide to terminate our services before project completion or hosting subscription expiration, you may be eligible for a partial refund, subject to a deduction for work performed and expenses incurred up to that point.
4. Refund Process
To request a refund, you must contact our customer support team in writing, either through email or our support ticket system. Your refund request should include the following information:
- Your name and contact information.
- A description of the reason for the refund request.
- Relevant project or invoice details.
Once your refund request is received, we will review it and respond within 2 business days. If your request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used during the transaction.
5. Non-Refundable Services
Please note that certain services or expenses may not be eligible for a refund. These include but are not limited to:
- Domain registration fees (once a domain is registered, it cannot be refunded).
- Third-party software licenses or fees (e.g., premium plugins, themes).
- Expenses related to third-party services or integrations (e.g., hosting fees, SSL certificates).
6. Changes to Projects or Hosting Plans
If there are changes to your project scope, hosting plan, or additional services requested after the commencement of work, these changes may affect the refund eligibility and will be assessed on a case-by-case basis.
7. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
SK Webuildsupport@skwebuild.in
+91 9408668983
950/2, Sector 13-B, Gandhinagar, Gujarat, India - 382016
8. Policy Updates
SK Webuild reserves the right to amend or update this Refund Policy as necessary. Any changes will be posted on our website, and the revised policy will apply to all transactions made after the effective date of the update.
By engaging our services and making payments, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund Policy.